Researching for
Clarity.
Designing for
Change.

Human-Centered Product Designer

I help mission-driven organizations translate complex challenges into human-centered solutions through deep research and strategic design.

Alessia Bertana
User Insights Shared strategic roadmaps
Redesign Workflows
User Experience

How I Create Value.

I believe that meaningful change happens at the intersection of deep empathy, strategic thinking, and technical reality.

Strategic Research

Uncovering the 'why' behind user behavior through deep discovery, ensuring the right problems and pain points are addressed form the start.

Service Design

Observing how services run through a human-centered lens, spotting the gaps, and designing a better way forward.

Strategic Alignment

Transforming qualitative and quantitative data into clear, actionable roadmaps, aligning diverse teams around a shared vision.

Technical Empathy

Leveraging my background in Creative Tech to ensure designs are not just desirable, but technically viable.

Selected Projects.

Norlandia Childcare Olympics
2024

Childcare Olympics

A scalable, screen-free team-building concept designed to retain older children in childcare. Built entirely on contextual research and journey mapping.

Expertise Service Design & Strategy
Read Case Study
NS Railways Trauma Recovery
2023

NS Railways Trauma Recovery

Translating highly sensitive user needs into an impactful, empathetic digital solution using Virtual Reality to support train conductors processing trauma.

Expertise Social Impact & HCI
Read Case Study
Baker Hughes Insight Tool
2025

Baker Hughes Insight Tool

A centralized B2B system designed to capture and analyze pain points flagged by customer-facing teams, resulting in an MVP delivered directly to engineering.

Expertise Strategy & UX Research
Read Case Study

Side Projects & Experiments.

While my core focus is Research and Service Design, I love exploring emerging tech. It keeps my curiosity fed and helps me grasp technical constraints so I can collaborate seamlessly with engineering teams.
Dashboard

Baker Hughes Training Dashboard

Data Viz & Automation · 2025

Glove

Haptic ASL Glove

Wearable Tech · 2024

Neural Pacman

Neural Pac-Man

Neuro-Tech & Python · 2023

Get in touch .

Whether you’re reshaping a complex service or building for social impact, I’d love to hear about the challenges you are trying to solve.