Researching for
Clarity.
Designing with
Empathy.

Human-Centered Product Designer

I help organizations translate complex challenges into human-centered solutions through deep research and strategic design.

Alessia Bertana
User Insights Shared strategic roadmaps
Redesign Workflows
User Experience

How I Create Value.

I believe that meaningful change happens at the intersection of deep empathy, strategic thinking, and technical reality.

Strategic Research

Uncovering the 'why' behind user behavior through deep discovery, ensuring the right problems and pain points are addressed form the start.

Service Design

Observing how services run through a human-centered lens, spotting the gaps, and designing a better way forward.

Strategic Alignment

Transforming qualitative and quantitative data into clear, actionable roadmaps, aligning diverse teams around a shared vision.

Technical Feasibility

Leveraging my background in Creative Tech to ensure designs are not just desirable, but technically viable.

Selected Projects.

2023

NS Railways Trauma Recovery

A Virtual Reality Exposure Therapy prototype designed in collaboration with a psychologist to help frontline railway personnel safely overcome job related trauma and return to get back on track with confidence.

Expertise VR Design & Human Behavior
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2025

Baker Hughes Training Dashboard

A Power BI dashboard designed for the training evaluation team to gain deeper insights beyond the NPS score, providing management with centralized data to spot trends and identify improvements for the training curriculum.

Expertise Data Viz & Automation
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2024

Childcare Olympics

The Norlympic games: A strategic team concept designed to keep older children engaged and prevent them from outgrowing after school care. The concept was developed through a full design thinking process.

Expertise Service Design & Strategy
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2025

Roots

A brand transformation and positioning strategy created to solve a unique identity challenge: turning a sustainable potato based milk alternative into a clear brand strategy with a strong visual identity.

Expertise Branding & Design
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Baker Hughes Insight Tool
Confidential
2025

Baker Hughes Insight Tool

A centralized B2B system designed to capture and analyze pain points flagged by customer-facing teams, resulting in an MVP delivered directly to engineering.

Expertise Strategy & UX Research
Unlock Case Study

Side Projects & Experiments.

While my core focus is Research and Service Design, I love exploring emerging tech. It keeps my curiosity fed and helps me grasp technical constraints so I can collaborate seamlessly with engineering teams.
Glove

Haptic ASL Glove

Wearable Tech · 2024

Neural Pacman

Neural Pac-Man

Neuro-Tech & Python · 2023

Get in touch .

Whether you’re reshaping a complex service or building for social impact, I’d love to hear about the challenges you are trying to solve.